FCC Correspondence_2021-12-29

@orld In Sign··

8070 Georgia Ave, Suite 403 Silver Spring, Maryland 20910


May 19, 2021


TRANSMITTAL BY EMAIL


Robert McConnell Disability Rights Office

Consumer & Government Affairs Bureau Consumer and Governmental Affairs Bureau Federal Communications Commission

45 L Street NE Washington, DC 20554 robert.mcconnell@fcc.gov


Request for Authorization to Access Direct Video Numbering Directory


Dear Mr. McConnell,


As you know, the World In Sign, LLC (WIS) has worked extensively with the MITRE Corporation in improving the ACE platform and adapting it for WIS Direct Video Connect Platform. Per MITRE's recommendation, this is a request for authorization for WIS to access the TRS Numbering Directory so that WIS can complete the platform to allow a customer to make a Video Relay Service call.


WIS Direct Video Connect Platform provides direct video call services as part of customer service and support teams to interact with consumers on an as-needed basis, using various video channels, website chat applications and social media messaging. The WIS platform will enable non-profit and for-profit organizations and State and local government entities to facilitate direct communication between individuals with disabilities and trained representatives using American Sign Language.


We understand that to be qualified as a qualified direct video entity (QDVE), we must comply with applicable regulations under 47 CFR §64.613. Among the regulations require an QDVE to allow a customer to make a video relay service call. WIS acknowledges that Directory access is conditional on compliance with applicable Commission rules, obligations, and standards.


When we asked Principal Dwight Handon of the MITRE Corporation for an iTRS registered number for the WIS platform, he recommended that we ask you for an approval for an iTRS registered number so that WIS can complete its platform in compliance with the Section 64.613, and if necessary, apply for a certification as an QDVE. Needless to say, WIS cannot apply as an QDVE without the number.

If we get a registered number, we will continue working with MITE to complete the platform. Here is how the WIS platform should work. After a customer dials the iTRS registered number that connects the call to the DVR platform at a contact center, the customer will receive the open greeting messages, follow visual Interactive Voice Response (IVR), and wait for the next available DVC representative. While the customer is in the queue waiting for the next representative, the customer decides not to wait for the rep and make a Video Relay Service call. WIS' Visual IVR provides the customer with a menu listing the YRS providers for which they choose and push a button on the keypad. Once connected with the YRS provider, the customer will give the number to make a voice call. Also, if the customer is connected with a DVC rep and asks to use YRS, the rep can transfer and connect the customer with their preferred YRS provider. If the caller is connected with a DVC representative and then requests to use YRS instead, the DVC rep can do a transfer and connect the caller with his/her preferred YRS provider.


WIS has demonstrated a legitimate need for accessing the TRS Numbering Directory as a QDVE. WIS also is aware of its obligations to comply with applicable regulations. If there is any further documentation and information needed, WIS will be happy to supply such information.


I declare under penalty of perjury that the foregoing is true and correct.


Sincerely,

6M±-0

image

Robert Ma4'er Chief Legal Officer


image

cc: Dwight Handon, The MITRE Corp.

12/29/21, 11:32AM Mail - Josie Cordero - Outlook


Re: [EXTERNAL]: Information Inquiry about TRS

Josie Cordero <cordero@worldinsign.com>

Mon 7/19/2021 2:25 PM

To: Robert McConnell < Robert.McConnell@fcc.gov> Cc: Robert Mather <mather@worldinsign.com> Robert,


Great! Thank you so much, we greatly appreciate the update! Sincerely,

Josie Cordero

Cw)

World In Sign, LLC.

Paralegal

0: +1 (301) 578-8706

M: +1 (240) 575-0291

E: cordero.@worldinsign.com

W: www.worldinsign.com


PRIVILEGED AND CONFIDENTIAL: This email message and all attachments may contain information that is confidential, an attorney-client communication, and/or attorney work product. This communication is confidential and should not be shared without permission. Any unauthorized review, use, disclosure or distribution is prohibited. If you believe this message has been sent to you in error, please notify the sender by replying to this transmission and delete the message without first disclosing it. Thank you.


image image image


From: Robert McConnell <Robert.McConnell@fcc.gov>

Sent: Monday, July 19, 2021 2:16 PM

To: Josie Cordero <cordero@worldinsign.com>

Cc: Robert Mather <mather@worldinsign.com>

Subject: Re: [EXTERNAL]: Information Inquiry about TRS Hi Josie,

03-123 is in fact the correct proceeding number, and thank you for catching that. I can confirm that your

submission is presently under review by Commission staff.


-Robert

image


From: Josie Cordero <cordero@worldinsign.com>

Sent: Monday, July 19, 20211:10 PM

To: Robert McConnell <Robert.McConnell@fcc.gov>


https://outlook.office365.com/mail/id/AAQkADA4YTl4YmQyLTE2Y2YtN DBjZS1hNjM0LTdkYzdjNDAyZTc3MgAQALWiaAfXKhNMmdiTCrelQCo%3D 1/6

12/29/21, 11:32 AM Mail - Josie Cordero - Outlook

Cc: Robert Mather <mather@worldinsign.com>

Subject: Re: [EXTERNAL]: Information Inquiry about TRS Hi Robert,

I hope you are doing well. When filing for a proceeding. 03-121 is not an option to be selected. We filed

under 03-122 and 03-123 as well as 10-51. Would you be able to recommend a more updated proceeding number or advise further? Thank you.

Sincerely, Josie Cordero

@

World In Sign, LLC. Paralegal 0:+1(301)578-8706

M: +1 (240) 575-0291

E: cordero@.worldinsign.com

W: www.worldinsign.com


PRIVILEGED AND CONFIDENTIAL: This email message and all attachments may contain information that is confidential, an attorney-client communication, and/or attorney work product. This communication is confidential and should not be shared without permission. Any unauthorized review, use, disclosure or distribution is prohibited. If you believe this message has been sent to you in error, please notify the sender by replying to this transmission and delete the message without first disclosing it. Thank you.


image


From: Josie Cordero <cordero@worldinsign.com>

Sent: Monday, June 28, 20211:59 PM

To: Robert McConnell <Robert.McConnell@fcc.gov> Cc: Robert Mather <mather@worldinsign.com> Subject: Re: [EXTERNAL]: Information Inquiry about TRS


Robert,


Thank you so much for the feedback. The proceedings were submitted for the recorded on June 25, 2021. We appreciate your time and consideration.

Sincerely, Josie Cordero

@

World In Sign, LLC.

Paralegal

0: +l (301) 578-8706

https://outlook.office365.com/mail/id/AAQkADA4YTl4YmQylTE2Y2YtNDBjZS1hNjM0LTdkYzdjNDAyZTc3MgAQALWiaAfXKhNMmdiTCreIQCo%3D 2/6

12/29/21. 11:32 AM

M: +1 (240) 575-0291

E: cordero.@worldinsign.com

W: www.worldinsig!h£Q!!l


Mail - Josie Cordero - Outlook


PRIVILEGED AND CONFIDENTIAL: This email message and all attachments may contain information that is confidential, an attorney-client communication, and/or attorney work product. This communication is confidential and should not be shared without permission. Any unauthorized review, use, disclosure or distribution is prohibited. If you believe this message has been sent to you in error, please notify the sender by replying to this transmission and delete the message without first disclosing it. Thank you.


image

image

image

image

image

· · ·-·

From: Robert McConnell <Robert.McConnell@fcc.gov>

Sent: Thursday, June 24, 2021 3:17 PM

To: Josie Cordero <cordero@worldinsign.com>

Cc: Robert Mather <mather@worldinsign.com>

Subject: Re: [EXTERNAL): Information Inquiry about TRS Ms. Cordero,

I'd been planning to respond to you by the end of this week, and thank you for prompting me on this matter.


For your request to be considered, it would first need to be included as part of the record - e.g., as a filing in our two most active proceedings for TRS and VRS: 10-51 and 03-121.


Are you or Mr. Mather familiar with the procedure for filing a document through the FCC's Electronic Comment Filing System? If not, I encourage you and your team to review the FCC's guide on how to do so, which can be accessed here: httRs://www.fcc.gov/consumers/guides/how-comment


Note that if your document contains confidential or sensitive information, there is a specific process for uploading both the redacted and confidential versions. Please let me know if guidance on this is needed.


Let me know if there are any additional questions, and thanks again.


-Robert McConnell

FCC Disability Rights Office


image


From: Josie Cordero <cordero@worldinsign.com>

Sent: Thursday, June 24, 20213:00 PM

To: Robert McConnell <Robert.McConnell@fcc.gov>

Cc: Robert Mather <mather@worldinsign.com>

Subject: Re: [EXTERNAL): Information Inquiry about TRS


https://outlook.office365.com/mail/id/AAQkADA4 YT14 YmQyLTE2Y2YtN 0 BjZS1hNjM0LTdkYzdjNDAyZTc3MgAQALWiaAfXKhNMmdiTCrelQCo%30 3/6

12/29/21, 11:32AM


Hi Robert,

Mail - Josie Cordero - Outlook


I was reaching out to see if you were able to follow up with your team in regard to our last email? Please let me know at your earliest convenience. Thank you.

Sincerely, Josie Cordero

(w)

World In Sign, LLC.

Paralegal

0: +1 (301) 578-8706

M:+1(240)575-0291

E: cordero_@worldinsign.com

W: www.worldinsign.com


PRIVILEGED AND CONFIDENTIAL: This email message and all attachments may contain information that is confidential, an attorney-client communication, and/or attorney work product. This communication is confidential and should not be shared without permission. Any unauthorized review, use, disclosure or distribution is prohibited. If you believe this message has been sent to you in error, please notify the sender by replying to this transmission and delete the message without first disclosing it. Thank you.


image image


From: Robert McConnell <Robert.McConnell@fcc.gov>

Sent: Thursday, June 3, 2021 2:41 PM

To: Josie Cordero <cordero@worldinsign.com>

Cc: Robert Mather <mather@worldinsign.com>

Subject: Re: [EXTERNAL]: Information Inquiry about TRS Ms. Cordero,

Thank you for circling back on this. I had shared Mr. Mather's letter with my team upon its original receipt, and I will follow up with them to see what additional next steps may be required here for your entity.


image

-Robert McConnell

FCC Disability Rights Office


image image


From: Josie Cordero <cordero@worldinsign.com>

image

Sent: Thursday, June 3, 2021 2:22 PM

To: Robert McConnell <Robert.McConnell@fcc.gov> Cc: Robert Mather <mather@worldinsign.com> Subject: Re: [EXTERNAL]: Information Inquiry about TRS


image

Hi Mr. McConnell,


https://outlook.office365.com/mail/id/AAQkADA4YTl4YmQyLTE2Y2YtNDBjZS1hNjMOLTdkYzdjNDAyZTc3MgAQALWiaAIXKhNMmdiTCrelQCo%3D 4/6


image

12/29/21, 11:32 AM Mail - Josie Cordero - Outlook

My supervisor, Robert Mather emailed you a letter requesting authorization to access Direct video numbering directory and he received no response. I have attached the letter. There seems to be some confusion and I was wondering if you would be available for a video call so that I could ask you a few more questions. Thank you for your time!


Sincerely,


Josie Cordero Paralegal


image image

From: Robert McConnell <Robert.McConnell@fcc.gov>

Sent: Thursday, June 3, 20211:01 PM

To: Josie Cordero <cordero@worldinsign.com>

Subject: Re: [EXTERNAL]: Information Inquiry about TRS Ms. Cordero,

Thank you for reaching out. The procedures for applying to become a certified TRS provider are outlined

within US Code Title 47, Part 64. (§64.606 - Internet-based TRS provider and TRS program certification)


httRS://www.ecfr.gov/cgi-bin/text-idx? SID=c07a3fb959e7ffc83d450b96a49db88c&mc=true&node=sR47.3.64.f&rgn-div6#se47.3.64 1606


I hope this helps, and please feel free to check in if you have any further questions.


-Robert McConnell

FCC Disability Rights Office

image image image

From: Josie Cordero <cordero@worldinsign.com>

Sent: Thursday, June 3, 202112:46 PM

To: Robert McConnell <Robert.McConnell@fcc.gov>

Subject: [EXTERNAL]: Information Inquiry about TRS


CAUTION: This email originated from outside of the Federal Communications Commission. Do not click on links or open attachments unless you recognize the sender and trust the content to be safe. If you suspect this is a phishing attempt, please use the 'Report Message' feature in Microsoft Outlook or forward the email to the NSOC.


Good afternoon Robert!


I attended DIG conference and expo today and watched your presentation. I was reaching out to see if you could inform me of the process of filing a TRS license, I'm having a difficult time figuring it out on the FCC website. World In Sign is a deaf own company who seeks to become a service provider under the TRS. We appreciate any and all information you can provide us! Thank you!


Sincerely,


https://outlook.office365.com/mail/id/AAQkADA4YTl4YmQyLTE2Y2YtNDBjZS1hNjM0LTdkYzdjNDAyZTc3MgAQALWiaAfXKhNMmdiTCrelQCo%3D 5/6

12/29/21, 11:32AM Mail - Josie Cordero - Outlook


Josie Cordero Paralegal


image


image

https://outlook.office365.com/mail/id/AAQkADA4 YTl4YmQyLTE2Y2 YtNDBjZS1hNjMOLTdkYzdjNDAyZTc3MgAQALWiaAfXKhNMmdiTCrelQCo%3D 6/6

12/29/21, 11:21 AM Mail - Josie Cordero - Outlook


ECFS Filing

Josie Cordero <cordero@worldinsign.com>

Wed 10/20/2021 1:15 PM

To: ECFSHelp@fcc.gov <ECFSHelp@fcc.gov> Cc: Robert Mather < mather@worldinsign.com> Good Afternoon,


I was reaching out to see if I could get an update on the filing we had posted on June 25, 2021. The filing ID is 1062548016262 and it is in request to having access to the TRS Numbering Directory.


I look forward to hearing from you, have a great day.


Sincerely,


Josie Cordero Brown

6v)

World In Sign, LLC. Paralegal 0:+1(301)578-8706

M: +1(240) 575-0291

E: cordero.@worldinsign.com W: www.worldinsign.com


PRIVILEGED AND CONFIDENTIAL: This email message and all attachments may contain information that is confidential, an attorney-client communication, and/or attorney work product. This communication is confidential and should not be shared without permission. Any unauthorized review, use, disclosure or distribution is prohibited. If you believe this message has been sent to you in error, please notify the sender by replying to this transmission and delete the message without first disclosing it. Thank you.


https://outlook.office365.com/mail/id/MQkADA4YTl4YmQyLTE2Y2YtNDBjZS1hNjMOLTdkYzdjNDAyZTc3MgAQAOX7Mz0MeUxMgykUt20wNfo%3D 1/1

image

12/29/21, 11:22 AM Mail - Josie Cordero - Outlook


RE: [EXTERNAL]: ECFS Filing

Lisa Williams <Lisa.Williams@fcc.gov> on behalf of

ECFSHelp <ECFSHelp@fcc.gov>

Wed 10/20/2021 1:31 PM

To: Josie Cordero <cordero@worldinsign.com>; ECFSHelp <ECFSHelp@fcc.gov> Cc: Robert Mather <mather@worldinsign.com>

Reach out to William Wallace 202-418-2716 if he cant help he should be able to point you in the right direction.


From: Josie Cordero <cordero@worldinsign.com>

Sent: Wednesday, October 20, 20211:16 PM

To: ECFSHelp <ECFSHelp@fcc.gov>

Cc: Robert Mather <mather@worldinsign.com>

Subject: [EXTERNAL): ECFS Filing


image

CAUTION: This email originated from outside of the Federal Communications Commission. Do not click on links or open attachments unless you recognize the sender and trust the content to be safe. If you suspect this is a phishing attempt, please use the 'Report Message' feature in Microsoft Outlook or forward the email to the NSOC.

You don't often get email from cordero@worldinsign.&Qfil. Learn why this is imRortant



Good Afternoon,


I was reaching out to see if I could get an update on the filing we had posted on June 25, 2021. The filing ID is 1062548016262 and it is in request to having access to the TRS Numbering Directory.


I look forward to hearing from you, have a great day. Sincerely,


Josie Cordero Brown


image


World In Sign, LLC.


Paralegal


0: +1 (301) 578-8706


M: +1 (240) 575-0291


E: cordero@worldinsign.com


W: www.worldinsign.com


https://outlook,office365.com/mail/id/AAQkADA4 YTl4YmQylTE2Y2YtNDBjZS1hNjM0LTdkYzdjNDAyZTc3MgAQAOX7Mz0MeUx'vlgykUt20wNfo%3D 1/2

@orld In Sign··

8070 Georgia Ave, Suite 403 Silver Spring, Maryland 20910


May 19, 2021


TRANSMITTAL BY EMAIL


Robert McConnell Disability Rights Office

Consumer & Government Affairs Bureau Consumer and Governmental Affairs Bureau Federal Communications Commission

45 L Street NE Washington, DC 20554 robert.mcconnell@fcc.gov


Request for Authorization to Access Direct Video Numbering Directory


Dear Mr. McConnell,


As you know, the World In Sign, LLC (WIS) has worked extensively with the MITRE Corporation in improving the ACE platform and adapting it for WIS Direct Video Connect Platform. Per MITRE's recommendation, this is a request for authorization for WIS to access the TRS Numbering Directory so that WIS can complete the platform to allow a customer to make a Video Relay Service call.


WIS Direct Video Connect Platform provides direct video call services as part of customer service and support teams to interact with consumers on an as-needed basis, using various video channels, website chat applications and social media messaging. The WIS platform will enable non-profit and for-profit organizations and State and local government entities to facilitate direct communication between individuals with disabilities and trained representatives using American Sign Language.


We understand that to be qualified as a qualified direct video entity (QDVE), we must comply with applicable regulations under 47 CFR §64.613. Among the regulations require an QDVE to allow a customer to make a video relay service call. WIS acknowledges that Directory access is conditional on compliance with applicable Commission rules, obligations, and standards.


When we asked Principal Dwight Handon of the MITRE Corporation for an iTRS registered number for the WIS platform, he recommended that we ask you for an approval for an iTRS registered number so that WIS can complete its platform in compliance with the Section 64.613, and if necessary, apply for a certification as an QDVE. Needless to say, WIS cannot apply as an QDVE without the number.

If we get a registered number, we will continue working with MITE to complete the platform. Here is how the WIS platform should work. After a customer dials the iTRS registered number that connects the call to the DVR platform at a contact center, the customer will receive the open greeting messages, follow visual Interactive Voice Response (IVR), and wait for the next available DVC representative. While the customer is in the queue waiting for the next representative, the customer decides not to wait for the rep and make a Video Relay Service call. WIS' Visual IVR provides the customer with a menu listing the VRS providers for which they choose and push a button on the keypad. Once connected with the VRS provider, the customer will give the number to make a voice call. Also, if the customer is connected with a DVC rep and asks to use VRS, the rep can transfer and connect the customer with their preferred VRS provider. If the caller is connected with a DVC representative and then requests to use VRS instead, the DVC rep can do a transfer and connect the caller with his/her preferred VRS provider.


image

WIS has demonstrated a legitimate need for accessing the TRS Numbering Directory as a QDVE. WIS also is aware of its obligations to comply with applicable regulations. If there is any further documentation and information needed, WIS will be happy to supply such information.


image

I declare under penalty of perjury that the foregoing is true and correct.


Sincerely,

h6vz±-0

Robert Mat6er Chief Legal Officer


image

cc: Dwight Handon, The MITRE Corp.

12/29/21, 11:32 AM Mail - Josie Cordero - Outlook


Re: [EXTERNAL]: Information Inquiry about TRS

Josie Cordero <cordero@worldinsign.com>

Mon 7/19/2021 2:25 PM

To: Robert McConnell <Robert.McConnell@fcc.gov> Cc: Robert Mather <mather@worldinsign.com> Robert,


Great! Thank you so much, we greatly appreciate the update! Sincerely,

Josie Cordero

@

World In Sign, LLC.

Paralegal

0:+1 (301)578-8706

M:+1 (240) 575-0291

E: cordero_@worldinsign.com

W: www.worldinsign.com


PRIVILEGED AND CONFIDENTIAL: This email message and all attachments may contain information that is confidential, an attorney-client communication, and/or attorney work product. This communication is confidential and should not be shared without permission. Any unauthorized review, use, disclosure or distribution is prohibited. If you believe this message has been sent to you in error, please notify the sender by replying to this transmission and delete the message without first disclosing it. Thank you.


image image image

image


From: Robert McConnell <Robert.McConnell@fcc.gov>

Sent: Monday, July 19, 2021 2:16 PM

To: Josie Cordero <cordero@worldinsign.com>

Cc: Robert Mather <mather@worldinsign.com>

Subject: Re: [EXTERNAL]: Information Inquiry about TRS Hi Josie,

03-123 is in fact the correct proceeding number, and thank you for catching that. I can confirm that your

submission is presently under review by Commission staff.


-Robert

image image


From: Josie Cordero <cordero@worldinsign.com>

Sent: Monday, July 19, 20211:10 PM

To: Robert McConnell <Robert.McConnell@fcc.gov>


https://outlook.office365.com/mail/id/MQkADA4YTl4YmQyLTE2Y2YtNDBjZS1hNjM0LTdkYzdjNDAyZTc3MgAQALWiaAfXKhNMmdiTCrelOCo%3D 1/6

12/29/21. 11:32 AM Mail - Josie Cordero - Outlook


Cc: Robert Mather <mather@worldinsign.com>

Subject: Re: [EXTERNAL]: Information Inquiry about TRS Hi Robert,

I hope you are doing well. When filing for a proceeding. 03-121 is not an option to be selected. We filed

under 03-122 and 03-123 as well as 10-51. Would you be able to recommend a more updated proceeding number or advise further? Thank you.

Sincerely, Josie Cordero

@

World In Sign, LLC. Paralegal O:+1(301)578-8706 M: +1 (240) 575-0291

E: cordero.@worldinsign.com

W: www.worldinsign.com


PRIVILEGED AND CONFIDENTIAL: This email message and all attachments may contain information that is confidential, an attorney-client communication, and/or attorney work product. This communication is confidential and should not be shared without permission. Any unauthorized review, use, disclosure or distribution is prohibited. If you believe this message has been sent to you in error, please notify the sender by replying to this transmission and delete the message without first disclosing it. Thank you.


image


image

From: Josie Cordero <cordero@worldinsign.com>

Sent: Monday, June 28, 20211:59 PM

image

To: Robert McConnell <Robert.McConnell@fcc.gov> Cc: Robert Mather <mather@worldinsign.com> Subject: Re: [EXTERNAL]: Information Inquiry about TRS


image

Robert,


Thank you so much for the feedback. The proceedings were submitted for the recorded on June 25, 2021. We appreciate your time and consideration.

Sincerely, Josie Cordero

image

@

World In Sign, LLC. Paralegal

0: +1 (301) 578-8706

https://outlook.office365.com/mail/id/AAQkADA4 YT14YmQyLTE2Y2YtNDBjZS1hNjM0LTdkYzdjNDAyZTc3MgAQALWiaAfXKhNMmdiTCreIQCo%3 D 2/6

12129/21, 11:32 AM

M:+l (240)575-0291

E: cordero.@worldinsign.&Q.!!l_

W: www.worldinsig[1£Q!!1

Mail - Josie Cordero - Outlook


PRIVILEGED AND CONFIDENTIAL: This email message and all attachments may contain information that is confidential, an attorney-client communication, and/or attorney work product. This communication is confidential and should not be shared without permission. Any unauthorized review, use, disclosure or distribution is prohibited. If you believe this message has been sent to you in error, please notify the sender by replying to this transmission and delete the message without first disclosing it. Thank you.


image image


From: Robert McConnell <Robert.McConnell@fcc.gov>

Sent: Thursday, June 24, 20213:17 PM

To: Josie Cordero <cordero@worldinsign.com>

Cc: Robert Mather <mather@worldinsign.com>

Subject: Re: [EXTERNAL]: Information Inquiry about TRS Ms. Cordero,

I'd been planning to respond to you by the end of this week, and thank you for prompting me on this

matter.


For your request to be considered, it would first need to be included as part of the record - e.g., as a filing in our two most active proceedings for TRS and VRS: 10-51 and 03-121.


Are you or Mr. Mather familiar with the procedure for filing a document through the FCC's Electronic Comment Filing System? If not, I encourage you and your team to review the FCC's guide on how to do so, which can be accessed here: httRs://www.fcc.gov/consumers/guides/how-comment


Note that if your document contains confidential or sensitive information, there is a specific process for uploading both the redacted and confidential versions. Please let me know if guidance on this is needed.


Let me know if there are any additional questions, and thanks again.


-Robert McConnell

FCC Disability Rights Office


image


From: Josie Cordero <cordero@worldinsign.com>

Sent: Thursday, June 24, 2021 3:00 PM

To: Robert McConnell <Robert.McConnell@fcc.gov>

Cc: Robert Mather <mather@worldinsign.com>

Subject: Re: [EXTERNAL]: Information Inquiry about TRS


https://outlook.office365.com/mail/id/AAQkAOA4 YTl4YmQyLTE2Y2YtN DBjZS1hNjMOLTdkYzdjNDAyZTc3MgAQALWiaAfXKhNMmdiTCrelQCo%3 D 3/6

12/29/21, 11:32 AM


Hi Robert,

Mail - Josie Cordero - Outlook


I was reaching out to see if you were able to follow up with your team in regard to our last email? Please let me know at your earliest convenience. Thank you.


&)

Sincerely, Josie Cordero

World In Sign, LLC. image

Paralegal

image

0: +l (301) 578-8706

M: +l (240) 575-0291

E: cordero_@worldinsign.com

W: www.worldinsign.com


image

image

PRIVILEGED AND CONFIDENTIAL: This email message and all attachments may contain information that is confidential, an attorney-client communication, and/or attorney work product. This communication is confidential and should not be shared without permission. Any unauthorized review, use, disclosure or distribution is prohibited. If you believe this message has been sent to you in error, please notify the sender by replying to this transmission and delete the message without first disclosing it. Thank you.


image image


image

From: Robert McConnell <Robert.McConnell@fcc.gov>

Sent: Thursday, June 3, 2021 2:41 PM

To: Josie Cordero <cordero@worldinsign.com>

image

Cc: Robert Mather <mather@worldinsign.com>

Subject: Re: [EXTERNAL]: Information Inquiry about TRS Ms. Cordero,

Thank you for circling back on this. I had shared Mr. Mather's letter with my team upon its original

receipt, and I will follow up with them to see what additional next steps may be required here for your entity.


image

-Robert McConnell

FCC Disability Rights Office

image

image

··•·-•··

From: Josie Cordero <cordero@worldinsign.com>

Sent: Thursday, June 3, 2021 2:22 PM

To: Robert McConnell <Robert.McConnell@fcc.gov> Cc: Robert Mather <mather@worldinsign.com> Subject: Re: [EXTERNAL]: Information Inquiry about TRS


Hi Mr. McConnell,


https://outlook.office365.com/mail/id/AAQkADA4 YTl4YmQyLTE2Y2YtNDBjZS1hNjM0LTdkYzdjNDAyZTc3MgAQALWiaAfXKhNMmdiTCreIQCo%3D 4/6

12/29/21, 11:32 AM Mail - Josie Cordero - Outlook

My supervisor, Robert Mather emailed you a letter requesting authorization to access Direct video numbering directory and he received no response. I have attached the letter. There seems to be some confusion and I was wondering if you would be available for a video call so that I could ask you a few more questions. Thank you for your time!


Sincerely,


Josie Cordero Paralegal


image image


From: Robert McConnell <Robert.McConnell@fcc.gov>

Sent: Thursday, June 3, 20211:01 PM

To: Josie Cordero <cordero@worldinsign.com>

Subject: Re: [EXTERNAL]: Information Inquiry about TRS Ms. Cordero,

Thank you for reaching out. The procedures for applying to become a certified TRS provider are outlined

within US Code Title 47, Part 64. {§64.606 - Internet-based TRS provider and TRS program certification}


httRs://www.ecfr.gov/cgi-bin/text-idx? SID=c07a3fb959e7ffc83d450b96a49db88c&mc=true&node=sR47.3.64.f&rgn=div6#se47.3.64 1606


I hope this helps, and please feel free to check in if you have any further questions.


-Robert McConnell

FCC Disability Rights Office

image image

From: Josie Cordero <cordero@worldinsign.com>

Sent: Thursday, June 3, 202112:46 PM

To: Robert McConnell <Robert.McConnell@fcc.gov>

image

CAUTION: This email originated from outside of the Federal Communications Commission. Do not click on links or open attachments unless you recognize the sender and trust the content to be safe. If you suspect this is a phishing attempt, please use the 'Report Message' feature in Microsoft Outlook or forward the email to the NSOC.

Subject: [EXTERNAL]: Information Inquiry about TRS



Good afternoon Robert!


I attended DIG conference and expo today and watched your presentation. I was reaching out to see if you could inform me of the process of filing a TRS license, I'm having a difficult time figuring it out on the FCC website. World In Sign is a deaf own company who seeks to become a service provider under the TRS. We appreciate any and all information you can provide us! Thank you!


Sincerely,


https://outlook.office365.com/mail/id/AAQkADA4YTl4YmQyLTE2Y2YtNDBjZS1hNjM0LTdkYzdjNDAyZTc3MgAQALWiaAfXKhNMmdiTCrelQCo%3D 5/6

12/29/21, 11:32AM Mail - Josie Cordero - Outlook


Josie Cordero Paralegal


image


image



image


https://outlook.office365.com/mail/id/ AAQkADA4 YTl4YmQyLTE2Y2 YtNDBjZS1hN jMOLTdkYzdjNDAyZTc3MgAQALWiaAfXKhNMmdiTCrelQCo%3 D 6/6

12/29/21, 11:21 AM Mail - Josie Cordero - Outlook


ECFS Filing


Josie Cordero <cordero@worldinsign.com>

Wed 10/20/2021 1:15 PM

To: ECFSHelp@fcc.gov <ECFSHelp@fcc.gov> Cc: Robert Mather <mather@worldinsign.com> Good Afternoon,


I was reaching out to see if I could get an update on the filing we had posted on June 25, 2021. The filing ID is 1062548016262 and it is in request to having access to the TRS Numbering Directory.


I look forward to hearing from you, have a great day. Sincerely,

Josie Cordero Brown

@

World In Sign, LLC.

Paralegal

0: +1 (301) 578-8706

M: +l (240) 575-0291

E: cordero.@worldinsign.com W: www.worldinsign.com


PRIVILEGED AND CONFIDENTIAL: This email message and all attachments may contain information that is confidential, an attorney-client communication, and/or attorney work product. This communication is confidential and should not be shared without permission. Any unauthorized review, use, disclosure or distribution is prohibited. If you believe this message has been sent to you in error, please notify the sender by replying to this transmission and delete the message without first disclosing it. Thank you.


https://outlook.office365.com/mail/id/ AAQkADA4YTl4YmQylTE2Y2YtNDBjZS1hNjM0LTdkYzdjNDAyZTc3MgAQAOX7Mz0MeUxMgykUt20wNfo%30 1/1

-

12/29/21, 11:22 AM Mail - Josie Cordero - Outlook


RE: [EXTERNAL]: ECFS Filing


Lisa Williams <Lisa.Williams@fcc.gov>

on behalf of

ECFSHelp <ECFSHelp@fcc.gov>

Wed 10/20/2021 1:31 PM

To: Josie Cordero <cordero@worldinsign.com>; ECFSHelp <ECFSHelp@fcc.gov> Cc: Robert Mather <mather@worldinsign.com>

Reach out to William Wallace 202-418-2716 if he cant help he should be able to point you in the right direction.


From: Josie Cordero <cordero@worldinsign.com>

Sent: Wednesday, October 20, 20211:16 PM

To: ECFSHelp <ECFSHelp@fcc.gov>

Cc: Robert Mather <mather@worldinsign.com>

Subject: [EXTERNAL]: ECFS Filing


image

CAUTION: This email originated from outside of the Federal Communications Commission. Do not click on links or open attachments unless you recognize the sender and trust the content to be safe. If you suspect this is a phishing attempt, please use the 'Report Message' feature in Microsoft Outlook or forward the email to the NSOC.

You don't often get email from cordero@worldinsign.com. Learn why this is imr2ortant



Good Afternoon,


I was reaching out to see if I could get an update on the filing we had posted on June 25, 2021. The filing ID is 1062548016262 and it is in request to having access to the TRS Numbering Directory.


I look forward to hearing from you, have a great day. Sincerely,


Josie Cordero Brown


image


World In Sign, LLC.


Paralegal


0: +1 (301) 578-8706


M: +1 (240) 575-0291


E: cordero@worldinsign.com


W: www.worldinsign.com


https://outlook.office365.com/mail/id/AAQkADA4 YTl4YmQyLTE2Y2YINDBjZS1hNjM0LTdkYzdjNDAyZTc3MgAQAOX7MzOMeUx'vlgykUt20wNfo%3D 1/2

12/29/21, 11:22 AM Mail - Josie Cordero - Outlook

PRIVILEGED AND CONFIDENTIAL: This email message and all attachments may contain information that is confidential, an attorney-client communication, and/or attorney work product. This communication is confidential and should not be shared without permission. Any unauthorized review, use, disclosure or distribution is prohibited. If you believe this message has been sent to you in error, please notify the sender by replying to this transmission and delete the message without first disclosing it. Thank you.


image

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12/29/21, 11:20 AM Mail - Josie Cordero - Outlook


World In Sign, LLC Application Posting to the ECFS


Josie Cordero <cordero@worldinsign.com>

Thu 11/11/2021 1:38 PM

To: william.wallace@fcc.gov <william.wallace@fcc.gov>

Good Afternoon Mr. Wallace,


My name is Josie Cordero Brown, from World In Sign, LLC, and I wanted to send a follow up email after our phone call today. I apologize about the delayed response. We were inquiring about the status of our application under proceeding 03-123 and 10-51. We posted the requested-on June 25, 2021.

Please let me know if you need any further information and I'd be happy to provide it. Thank you so much for your time and consideration and have a great day!

Sincerely,


Josie Cordero Brown

@

World In Sign, LLC.

Paralegal

O:+l (301)578-8706

M: +1 (240) 575-0291

E: cordero.@worldinsign.com

W: www.worldinsign.com


PRIVILEGED AND CONFIDENTIAL: This email message and all attachments may contain information that is confidential, an attorney-client communication, and/or attorney work product. This communication is confidential and should not be shared without permission. Any unauthorized review, use, disclosure or distribution is prohibited. If you believe this message has been sent to you in error, please notify the sender by replying to this transmission and delete the message without first disclosing it. Thank you.


https://outlook.office365.com/mail/id/AAQkADA4YTl4YmQyLTE2Y2YtNDBjZS1hNjM0LTdkYzdjNDAyZTc3MgAQAFMH2fAX4wBLmcORx9Rwyfw%3D 1/1

image

12/29/21, 11:21 AM Mail - Josie Cordero - Outlook


Re: [EXTERNAL]: World In Sign, LLC Application Posting to the ECFS

Josie Cordero <cordero@worldinsign.com> Fri 11/12/2021 4:41 PM

To: William David Wallace <William.Wallace@fcc.gov>

Hi Bill,


Are you able to tell me an estimated timeline? Or if there is anything we can provide or do to improve the process?


Thank you for getting back to me!


Josie Cordero Brown


image image

From: William David Wallace <William.Wallace@fcc.gov>

Sent: Friday, November 12, 2021, 2:53 PM

To: Josie Cordero

Subject: RE: [EXTERNAL]: World In Sign, LLC Application Posting to the ECFS Josie,

We have the application from World In Sign, and it is still pending. Thanks.

Bill Wallace

From: Josie Cordero <cordero@worldinsign.com>

Sent: Thursday, November 11, 2021 1:39 PM

To: William David Wallace <William.Wallace@fcc.gov>

Subject: [EXTERNAL]: World In Sign, LLC Application Posting to the ECFS


image

CAUTION: This email originated from outside of the Federal Communications Commission. Do not click on links or open attachments unless you recognize the sender and trust the content to be safe. If you suspect this is a phishing attempt, please use the 'Report Message' feature in Microsoft Outlook or forward the email to the NSOC.

You don't often get email from cordero@worldinsigm. Learn why this is imRortant



Good Afternoon Mr. Wallace,


My name is Josie Cordero Brown, from World In Sign, LLC, and I wanted to send a follow up email after our phone call today. I apologize about the delayed response. We were inquiring about the status of our application under proceeding 03-123 and 10-51. We posted the requested-on June 25, 2021.

Please let me know if you need any further information and I'd be happy to provide it. Thank you so much for your time and consideration and have a great day!

https://outlook.office365.com/mail/id/AAQkADA4YTl4YmQyLTE2Y2YtNDBjZS1hNjM0LTdkYzdjNDAyZTc3MgAQAFMH2fAX4wBLmcQRx9Rwyfw%3D 1/2

12/29/21, 11:21 AM

Sincerely,

Mail - Josie Cordero - Outlook


Josie Cordero Brown


image


World In Sign, LLC.


Paralegal


image

0: +1 (301) 578-8706


M: +1 (240) 575-0291


image

E: cordero@worldinsign.com W: www.worldinsign.com


image

image

PRIVILEGED AND CONFIDENTIAL: This email message and all attachments may contain information that is confidential, an attorney-client communication, and/or attorney work product. This communication is confidential and should not be shared without permission. Any unauthorized review, use, disclosure or distribution is prohibited. If you believe this message has been sent to you in error, please notify the sender by replying to this transmission and delete the message without first disclosing it. Thank you.



image


image


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12/29/21, 11:21 AM


Mail - Josie Cordero - Outlook


RE: [EXTERNAL]: World In Sign, LLC Application Posting to the ECFS

William David Wallace <William.Wallace@fcc.gov>

Fri 11/12/2021 4:45 PM

To: Josie Cordero <cordero@worldinsign.com>

I don't have any additional information at this time. But you are welcome to check in again.


From: Josie Cordero <cordero@worldinsign.com>

Sent: Friday, November 12, 2021 4:41 PM

To: William David Wallace <William.Wallace@fcc.gov>

Subject: Re: [EXTERNAL): World In Sign, LLC Application Posting to the ECFS


You don't often get email from cordero@worldinsig™. Learn why this is imRortant Hi Bill,


Are you able to tell me an estimated timeline? Or if there is anything we can provide or do to improve the process?


Thank you for getting back to me!


Josie Cordero Brown



image

                                                                      ..,_ ..

,.,. _

From: William David Wallace <William.Wallace@fcc.gov>

Sent: Friday, November 12, 2021, 2:53 PM

To: Josie Cordero

Subject: RE: [EXTERNAL): World In Sign, LLC Application Posting to the ECFS Josie,

We have the application from World In Sign, and it is still pending. Thanks.

Bill Wallace

From: Josie Cordero <cordero@worldinsign.com>

Sent: Thursday, November 11, 20211:39 PM

To: William David Wallace <William.Wallace@fcc.gov>

Subject: [EXTERNAL]: World In Sign, LLC Application Posting to the ECFS


image

CAUTION: This email originated from outside of the Federal Communications Commission. Do not click on links or open attachments unless you recognize the sender and trust the content to be safe. If you suspect this is a phishing attempt, please use the 'Report Message' feature in Microsoft Outlook or forward the email to the NSOC.

You don't often get email from cordero@worldinsign.com. Learn why this is imRortant



Good Afternoon Mr. Wallace,


https://outlook.office365.com/mail/id/AAQkADA4YTl4YmQyLTE2Y2YtN DBjZS1hNjM0LTdkYzdjNDAyZTc3MgAQAFMH2fAX4wBLmcQRx9Rwyfw%3D 1/2

12/29/21, 11:21 AM Mail - Josie Cordero - Outlook

My name is Josie Cordero Brown, from World In Sign, LLC, and I wanted to send a follow up email after our phone call today. I apologize about the delayed response. We were inquiring about the status of our application under proceeding 03-123 and 10-51. We posted the requested-on June 25, 2021.

Please let me know if you need any further information and I'd be happy to provide it. Thank you so much for your time and consideration and have a great day!

Sincerely,


Josie Cordero Brown


image


image

image

World In Sign, LLC. Paralegal

0: +1 (301) 578-8706


M: +1 (240) 575-0291


image

E: cordero@worldinsign.com W: www.worldinsign.com


image

PRIVILEGED AND CONFIDENTIAL: This email message and all attachments may contain information that is confidential, an attorney-client communication, and/or attorney work product. This communication is confidential and should not be shared without permission. Any unauthorized review, use, disclosure or distribution is prohibited. If you believe this message has been sent to you in error, please notify the sender by replying to this transmission and delete the message without first disclosing it. Thank you.

image


image


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12/29/21, 11:34 AM ECFS Filing Detail


Document Download


II WIS%20Request%20for%20Accessing%20TRS%20Numbering%20(1).pdf (https://ecfsapi.fcc.gov/file/10625480162


ID 1062548016262 Proceedings


Names of Filers World In Sign, LLC, Robert Mather, Josie Cordero


Type of Filing Viewing Status


APPLICATION

Unrestricted


Filing Status File Number

Total Pagecount 2

Date Received Jun 25, 2021 Date Posted

Address State

8070 Georgia Ave #403

MD

City

ZIP


https://www.fcc.gov/ecfs/filing/1062548016262 1/1

image

12/29/21, 11:34 AM ECFS Filing Detail


Document Download


11 WIS%20Request%20for%20Accessing%20TRS%20Numberingo/o202021.pdf (https://ecfsapi.fcc.gov/file/107134681


ID 1071346813939


Name of Filer World In Sign, LLC

Type of Filing APPLICATION

Viewing Status Unrestricted

Total Pagecount 2

Date Received Jul 13, 2021

Address 8070 Georgia Ave #403

State MD

Proceedings


Filing Status


Date Posted City

ZIP


https://www.fcc.gov/ecfs/filing/1071346813939 1/1

image

12/29/21, 11:43 AM Mail - Josie Cordero - Outlook


FCC ECFS Filing Confirmation

no-reply@fcc.gov < no-reply@fcc.gov>

Fri 6/25/2021 12:47 PM

To: Josie Cordero <cordero@worldinsign.com>

Thank you for your submission to the FCC Electronic Comment Filing System (ECFS).

Please Note that your filing will not be available for searching until it has been reviewed and posted by the FCC.


Confirmation Number: 20210625994913197


Proceeding(s): 10-51 : In the Matter of Structure and Practices of the Video Relay Service Program..

, 03-123 : Telecommunication Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities.


Filer(s): World In Sign, LLC, Robert Mather, Josie Cordero Author(s):

Law firm(s):


Type of Filing: APPLICATION File Number: 10-51, 03-123 Report Number:

Bureau ID Number:


Documents(s) Attached: WIS Request for Accessing TRS Numbering (1).pdf Address: 8070 Georgia Ave #403, Silver Spring, MD 20910


https:/loutlook.office365.com/mail/id/AAQkADA4YTI4YmQyLTE2Y2YtNDBjZS1hNjM0LTdkYzdjNDAyZTc3MgAQAEotlCrf4UtEsaoL%2F%2Fflgi4%3D 1/1

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12129/21, 11:22 AM Mail - Josie Cordero - Outlook


FCC ECFS Filing Confirmation


no-reply@fcc.gov < no-reply@fcc.gov>

Tue 7/13/2021 1:06 PM

To: Josie Cordero <cordero@worldinsign.com>

Thank you for your submission to the FCC Electronic Comment Filing System (ECFS).

Please Note that your filing will not be available for searching until it has been reviewed and posted by the FCC.


Confirmation Number: 2021071363773406


Proceeding(s): 10-51 : In the Matter of Structure and Practices of the Video Relay Service Program..

, 03-122 : Revision of Parts 2 and 15 of the Commission's Rules to Permit Unlicensed National Information Infrastructure (U-NII) devices.


Filer(s): World In Sign, LLC Author(s):

Law firm(s):


Type of Filing: APPLICATION File Number:

Report Number:


Bureau ID Number:


Documents(s) Attached: WIS Request for Accessing TRS Numbering 2021.pdf Address: 8070 Georgia Ave #403 , Silver Spring, MD 20910


https://outlook.office365.com/mail/id/AAQkADA4YTl4YmQyLTE2Y2YtNDBjZS1hNjM0LTdkYzdjNDAyZTc3MgAQAOevYAi8GNxBhuLq2CNj9tc%3 D 111

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